Delivery & Returns

Everything you need to know about delivery and returns at Rowse Pneumatics

Service Price
DPD Local (Up to 30kg and under £100) £4.99
DPD Local (Up to 30kg and over £100) Free*
Pallet Service (30kg+) Starts from £29.99**

*Free delivery may not be available on select enclosures due to the size and/or weight of the enclosure

**Pallet delivery prices depend on location, the price will be calculated at the checkout

Returns Policy

Last Updated: Jul 18 2018

All defined terms used below shall have the meanings set forth in our Terms and Conditions. See Terms and Conditions.

Order Cancellations

Orders that you submit online are processed immediately and may not be cancelled, and you may need to wait until you receive the merchandise in order to return it.


Once an item of merchandise is delivered to you, you can return that item within 30 days of delivery. To be eligible for a return, your merchandise must be unused and in the same condition that you received it and must be in the original packaging. Our return policy does not apply to the following goods: [discounted or sale items, gift cards, personalised items, perishable goods such as food, flowers, newspapers or magazines, intimate apparel, sanitary goods, hazardous materials, or flammable liquids or gases]. These items are not eligible for return, refund or exchange.


To initiate a return, please email us at [email protected] We require a receipt or proof of purchase to accompany your return.

All returned merchandise should be sent to us at Units 5 & 6 Drake Mill Business Park, Estover Road, Plymouth, Devon, PL6 7PS.

For items that are manufactured by another party and resold by Us, please do not send such item back to the manufacturer.

You are responsible for paying for all shipping costs for your returned item. Shipping costs are non-refundable. If you receive a refund, the cost of any return shipping will be deducted from your refund. You should consider using a trackable shipping service or purchasing shipping insurance for items of value.

Refunds and Exchanges

After We have received your valid return, We will send you an email to notify you that We have received your returned item and notify you of the acceptance or rejection of your return.

If your return is accepted by Us, We will provide one of the following within a reasonable time: an exchange of merchandise for the item returned, a non-transferable merchandise credit, a credit to the payment card or original method of payment used to pay for the item, a check, or another remedy that we determine in good faith is appropriate in the circumstances.


In the event an item or order arrives damaged, you are responsible for notifying us via email as soon as possible, but no later than 14 days after delivery.

Upon receiving your email, our team will investigate the damages and then provide you with a course of action to remedy the issue. Damages caused by ourselves or our courier are covered by ourselves or our courier. Any damage caused after delivery is your responsibility.


If you do not comply with any of the above conditions, We reserve the right to refuse the return or exchange, or to impose different or additional conditions.

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